Help Center

U.S. orders will be shipped via USPS & FedEx. International orders will be shipped depending on the fulfillment center the product is from.

Average transit times to the United States from our domestic warehouse: 2-5 business days

Average transit times to the United States from our international warehouse: 5-20 business days.

Average transit times to International locations: 15-45 business days.

There are circumstances that are out of our control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

We provide a tracking number for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality and affordable products.

We do not offer refunds but we do offer exchanges. Our return policy lasts until 7 days after the item is marked as delivered. If you are unhappy with your order or you have received a faulty or damaged item, please reach out to us at support@thekomfortzone.com and we will be able to assist you. For any items being returned to us, you will be responsible for the cost of shipping of the item unless the reason for return is due to our error.

We ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrive damaged due to mail service mistreatment.

If this happens to you, please contact us with:

- Your order number

- A picture of the damaged product

Once received, we'll be happy to send out another one free of charge.

You are able to cancel your order with no penalty! You must cancel your order no later than 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@thekomfortzone.com. All you need to do is send us an email about the order including the order number with the subject line "CANCEL".