It's important to start by clarifying that our order processing times are separate from the shipping times you see at checkout.
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Average shipping times for all orders, both domestic and international, range from 5-45 days.
Please be aware of potential delays due to a high volume of orders or postal service problems that are outside of our control.
Domestic Shipping Rates and Estimates
For simple flat rate shipping: We offer $4.95 flat rate shipping on all domestic orders.
We also offer free shipping on all orders over $65.
International Shipping Rates and Estimates
For simple flat rate shipping: We offer $5.95 flat rate shipping on all international orders.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Komfort Zone is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
You can find our full return policy in the footer of our website.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.